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✓ The refund policy is only valid within 15 days from delivery date.
✓ After 15 days, we will charge the client for return orders with quality issues, 30% for proofreading and 50% for rework (30% and 50% of the total amount based on file length/page count).
✓ The refund policy is only valid for document files with grade A (Excellent) and B (Good) quality.
✓ The returned order will undergo proofreading first before we raise the request for refund.
✓ The request for refund is only valid if the order did not meet our standards after proofreading it. We will request a revised copy from the client.
✓ The refund policy is not valid for rush orders and ones with poor quality audio and hand-written documents.
✓ The 98% accuracy guarantee is not valid for rush orders and ones with poor quality audio and hand-written documents.
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